Refund policy

Returns:

  1. No return requests will be accepted on items that have been delivered without any damages or defects.
  2. If the customer wishes to return a delivered product, the onus of returning the product in mint form to Qudrat for a return or replacement will be borne by the customer. 

Replacements:

  1. If the product has a genuine quality/manufacturing defect, a full refund or replacement will be offered for your order against the photo and video of the package and the contents.
  2. Although we ensure the highest quality of packing each order, there might be very rare circumstances of damage when shipping. In this case, contact hello@qudratbotanicals.com and our customer support team will replace your order.
  3. Conditions eligible for replacements are:
  • Water damage to the packaging
  • Tampered or opened seal of the bottles

Cancellations:

  1. Cancellations made before dispatch, will receive a 100% refund. Our customer care team will look into the issue and revert within 24-48 hours.
  2. For cancellations post dispatch, our delivery partner might still attempt to deliver your order. In this case, kindly do not accept the order. The order will then be returned back to its source. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will initiate the refund within 5 to 7 business days after a 10% deduction as transactional fee.

General conditions for returns, replacements, and cancellations:

  1. Verify the conditions of the products after receiving the package and report any concerns immediately to hello@qudratbotanicals.com
  2. Any and all complaints of the products, shipping, and packaging needs to be made within 24 hours of receiving the product to hello@qudratbotanicals.com with the pictures and video of the package received. 
  3. An unboxing video of the package received with the order number and total weight in its top right corner will the Qudrat team better assess the situation and resolve it for you faster.

WHAT DO I DO IF MY PACKAGE AND/OR PRODUCT IS DELIVERED WITH DAMAGE?

We always ensure the highest quality of packing and shipping of orders. Even in such cases, there might be one or two circumstances where the product might get damaged. We apologize for the inconvenience caused and will replace your product if it meets these conditions: 

  • 1. Water damage to the packaging
  • 2. Tampered or opened seal of the bottles

Here's what you should do immediately:

  • 1. Please send an email to hello@qudratbotanicals.com within 24 hours of receiving the product.
  • 2. Take a detailed video of unboxing the package to show how it was delivered.
  • 3. Please also take clear pictures of the same.
  • 4. We will respond and resolve the issue for you :)

WHAT DO I DO IF MY PRODUCT IS MISSING/WRONG?

All our orders are tested for quality control before packing them. However, if you happen to receive your order with the wrong or missing items, please ensure that they meet the following criteria:

  • 1. One or two products missing from what was ordered
  • 2. Entire order is wrong
  • 3. Some products in the order are correct but some are wrong

Here's what you should do immediately:

  • 1. Please share the unboxing video and pictures via email to hello@qudratbotanicals.com within 24 hours of receiving the package.
  • 2. Ensure the order number and the total weight written on the top right corner of the box is visible.
  • 3. We will respond and resolve the issue for you :)

Each of our boxes have their total weight written in pen on the top right corner of them to measure the correct quantity and size of the products ordered. This is essential in order to ship out our products. So it is very unlikely that a few products might be missing, but in case this happens, we apologize for the experience and would request you to kindly follow the above steps for us to serve you better! *

WHAT DO I DO IF I HAVE AN ISSUE WITH THE PRODUCT QUALITY?

All our product batches are tested internally once and also undergo a third party testing from a nationally certified organization. In case you feel that the quality of the product is not in sync with the brand’s standards, get in touch with hello@qudratbotanicals.com  and we will test and verify with the batch sample again to give you an update. 

HOW CAN I CANCEL MY ORDER?

  1. If you have to cancel an order, please do so within 24 hours of placing the order.
  2. If the order that you want to cancel has not been shipped yet, you can write to our customer support team on hello@qudratbotanicals.com

In such cases, the order will be canceled and the money will be refunded to you within 5- 7 business days after the cancellation request.

3. In case you have canceled an order, which has already been dispatched from our end, our delivery partner may still attempt delivery. Kindly do not accept the delivery of the order. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will initiate the refund within 5 to 7 business days after a 10% deduction as the transaction fee.